Product & Policy

Specifications

Watch model - Walkie-Talkies.Burgundy Royale - Mechanical watch

Hour Display Window: 3.5mm × 3.0mm (Precision Digital Aperture)

Movement: Seagull ST17T (Automatic Mechanical Movement); 21,600 vibrations/hour (3 Hz); 20 jewels; Power reserve: ≥40 hours.

Glass: Sapphire glass

Case size: 32*46.5MM

Case thickness: 12.9MM

Case material: 316 Stainless Steel

Case back: Stainless steel

Strap width size: 20MM

Strap material: Canvas

Waterproof: 5 ATM/50M

Pre-Order Allocation & Order Guarantee

To maintain strict quality standards and precise movement regulation, our timepieces are produced in strictly limited batches.

  • Batch Delivery Schedule: Estimated dispatch timelines for this specific model are displayed above near the "Pre-Order" button.
  • Priority Fulfillment: Orders are assigned on a strict first-come, first-served basis. Payment is processed in full at checkout to secure your production allocation and lock in the pre-order rate.

Your Pre-Order Protections:

  • Price Guarantee: Protects you against future post-launch price increases.
  • Order Modifications: Free shipping address updates or cancellation requests prior to dispatch are processed in accordance with our standard Refund Policy.
  • Quality Assured: Every timepiece undergoes rigorous technical inspection before dispatch and is covered by our 1-Year Limited Warranty.
Shipping & Returns

Worldwide Shipping & Customs Coverage

We offer free premium international shipping on all pre-orders. For standard shipping destinations, import duties and taxes are fully handled through our logistics partners with no hidden fees upon delivery.

Estimated Transit Times (Post-Dispatch):

  • Asia: 3–7 business days
  • North America & Europe: 7–12 business days
  • Australia & Oceania: 5–10 business days

Dispatch Protocol

Timepieces are inspected and dispatched within 1-5 business day after your allocated batch reaches its scheduled shipping window. Automated end-to-end tracking updates will be issued to your registered email upon dispatch.

Pre-Order Cancellations & Return Policy

  • Before Shipment: Address updates or cancellation requests submitted prior to dispatch notice will be handled per our standard Refund Policy.
  • After Delivery: Eligible for return or exchange within 14 days of package receipt, provided the watch, original packaging, and accessories remain completely unused, unworn, and unaltered.
  • Customer Responsibility: Customers are responsible for providing accurate delivery information. Packages returned, unclaimed, or abandoned due to incomplete addresses or failure to coordinate with local postal carriers/customs are governed strictly by our Store Policies.

Support Contact

For pre-order status inquiries or policy details, please contact 

social@gormanwatch.com

Included in the Box: Warranty Card

  • 12-month warranty

Free shipping and returns

FAQs

Please read our FAQs page to find out more.

Q1: How do pre-order shipping dates work, and what happens if there’s a delay? 

A: Estimated shipping dates are clearly listed in the Specifications section on each product page. While we work diligently to meet these timelines, precision manufacturing and thorough quality control remain our top priorities. Should any unpredicted production or logistics delay occur, we will proactively notify you via email with updated timelines and available options.

Q2: How do I secure my pre-order, and when is my payment processed? 

A: To guarantee your production allocation and lock in the pre-order pricing, payment is processed in full at checkout. This ensures your order is prioritized in our production schedule and shipped as soon as quality inspection is complete.

Q3: Can I update my shipping address or cancel my pre-order before it ships? 

A: Yes. You may request an address update or order cancellation at any time prior to shipment:

  • Address Updates: Free of charge anytime before your shipping confirmation is issued.
  • Cancellations & Refunds: Processed in accordance with our standard Refund Policy. Please contact social@gormanwatch.com with your Order ID before the dispatch notification to request changes.
Q4: How can I track the progress of my pre-order? 

A: To protect our proprietary design patents and technical developments, we do not issue public progress broadcasts. However, you are always welcome to contact us via email for personalized updates on your order status. Rest assured, if any unexpected delay arises, we will contact you directly via email to discuss options.

Q5: What is your Price Match Guarantee for pre-order items? 

A: We offer a 30-Day Price Protection Guarantee from your original purchase date:

  • If the price decreases: Contact us within 30 days of purchase, and we will refund the price difference.
  • If the price increases: Your original pre-order price is fully locked in—no extra charges apply.

Price adjustment requests submitted after 30 days from the purchase date are not eligible for price matching.

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