Complimentary Gift & Pre-Order Promotional Policy

This Complimentary Gift & Pre-Order Policy applies to all orders placed during our Black Friday Promotional Period and special Pre-Order events. By placing an order containing a promotional gift or pre-ordered item, you agree to the following terms and conditions.

1. Promotional Gift Allocation & Rules

  • Eligibility: Complimentary gifts are automatically added or applied at checkout during eligible promotional campaigns, strictly subject to stock availability and active event windows.

  • Non-Transferable: Promotional items cannot be exchanged for cash, store credit, or substitute items, nor can they be transferred between different customer accounts or separate orders.

  • One Gift Per Eligible Purchase: Limit of one complimentary gift set per qualifying transaction unless explicitly stated otherwise in specific tier promotions.

2. Returns & Partial Refunds Involving Promotional Gifts

If you decide to exercise your 14-day return right on an order that included a complimentary promotional gift, the following conditions apply strictly:

  • Full Returns (Full Order Refund): To receive a full refund (minus non-refundable original shipping or third-party handling fees per our standard Refund Policy), you must return the main timepiece along with the unopened, unused, and complete promotional gift in its original packaging.

  • Partial Returns or Unreturned Gifts: If the qualifying main product is returned for a refund but the promotional gift is retained, missing, opened, or used, the full retail value of the gift will be deducted from your total refund amount.

  • Gift Condition: Returned promotional gifts must meet the same condition standards as our timepieces—unworn, undamaged, with original seals intact.

3. Pre-Order Allocation & Split Dispatch Protocol

  • Payment Processing: Payment is processed in full at checkout to lock in your discounted pre-order rate and reserve your dedicated production allocation.

  • Estimated Dispatch Timelines: Dispatch windows displayed on the product page (e.g., specific batch shipping dates) refer specifically to the pre-ordered timepiece and are based on our quality-controlled production schedules.

  • Split Shipping Arrangement: Orders containing both in-stock promotional gifts/accessories and pre-ordered timepieces will be dispatched separately (Split Shipping) at no extra shipping cost to you:

    • In-Stock Gifts / Accessories: Prepared and dispatched within 1 business day of order confirmation so you receive your promotional items without delay.

    • Pre-Ordered Timepieces: Dispatched independently as soon as your allocated production batch reaches its scheduled shipping window and passes final technical inspection.

  • Tracking & Delivery Confirmation: Separate automated tracking confirmation emails with unique tracking numbers will be issued for each individual shipment. Receiving the initial gift/accessory shipment does not mean your order is fully complete; your pre-ordered timepiece remains active and scheduled per your batch timeline.

4. Order Cancellations & Modifications Before Dispatch

  • Pre-Shipment Address Updates: You may update your shipping address free of charge anytime prior to the issuance of your automated shipping confirmation email by contacting social@gormanwatch.com.

  • Pre-Shipment Cancellations: Cancellation requests for pre-orders or promotional orders submitted prior to dispatch notice will be processed strictly in accordance with our standard Refund Policy.

5. Shipping, DDP Coverage & Recipient Duty

  • DDP Duty Coverage: International standard orders qualify for prepaid duties and taxes (DDP) for supported regions (including North America, Europe, East Asia, and Australia). Select high-restriction customs territories (e.g., Brazil) are processed under DDU terms as specified in our global shipping policy.

  • Address Accuracy & Delivery Coordination: Customers are responsible for providing complete and accurate shipping information. Packages returned, marked unclaimed, or abandoned due to incorrect recipient address inputs or failure to coordinate with local postal carriers/customs authorities are governed strictly by our primary Store Policies.

6. Warranty & Defective Items

  • Main Product Warranty: Pre-ordered timepieces are fully backed by our official 1-Year Limited Warranty starting from the date of confirmed carrier delivery.

  • Promotional Gift Warranty: Promotional gifts are provided on an "as-is" basis and are covered against verified arrival damage only if reported within 48 hours of carrier delivery with photo/video proof.

7. Policy Adjustments & Support Contact

We reserve the right to audit, amend, or terminate promotional gift terms and pre-order allocations in cases of suspected fraud, reseller abuse, or system anomalies.

For any questions regarding your pre-order status, promotional gifts, or policy clarifications, please reach out to our dedicated support team at social@gormanwatch.com.