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At Daniel Gorman, we strive to ensure a smooth and transparent shopping experience. Please review our complete Return & Cancellation Policy below before making a purchase.

Standard 14-Day Return Policy
We offer a 14-day return window, meaning you have 14 days after receiving your item to request a return.

Eligibility Conditions:

  • To be eligible for a return, your item must be in the exact condition that you received it: unworn, unused, with all original protective films intact, security tags attached, and in its original undamaged packaging.

  • A valid receipt or proof of purchase is required for all return requests.

  • Items sent back to us without prior return authorization will not be accepted.

Return Shipping & Processing Fees:

  • Consumer-Initiated Returns: If a return is due to customer preference, change of mind, or non-quality issues, the customer is responsible for all round-trip return shipping costs, import duties, and tariffs. Additionally, standard merchant processing fees (as detailed in Section 3) will be deducted from the final refund.

  • Merchant Errors / Damaged Goods: If the return is caused by our error (e.g., incorrect item shipped or confirmed manufacturing damage upon arrival), Daniel Gorman will cover all return shipping costs and issue a full 100% refund without deducting any processing fees.

How to Initiate a Return

To request a return, please contact our support team at social@gormanwatch.com or submit a request via our Contact Us page.

If your return request is approved, we will send you detailed dispatch instructions on how and where to send your package.

Order Cancellations & Processing Fees

  • Cancellations Before Shipment:

    If an order is canceled prior to shipment, a non-refundable merchant processing fee equal to 6% + $1.00 USD (4% payment gateway processing fee + 2% currency conversion fee + $1.00 USD administrative fee) will be deducted from your refund. This fee offsets non-recoverable third-party payment processing charges, exchange rate fluctuations, and system transaction costs.

  • Mid-Transit Cancellations (Intercepted):

    If a cancellation request is made after shipment, we will attempt to intercept the package mid-transit with the courier. If successful, a 10% mid-transit handling fee will be applied to cover courier interception charges and return handling.

  • Delivered Orders & Failed Interceptions (Standard Returns):

    If an interception is unsuccessful or the package has already been delivered, the shipment must be processed as a Standard Return. The customer must accept the package and follow our return procedure. In this case, the customer is responsible for all return shipping costs and customs duties, and the standard 6% + $1.00 USD merchant processing fee will be deducted from the refund upon our inspection and receipt of the returned item.

  • Financial Calculations & Rounding Rules:

    All processing fee calculations are computed to two decimal places. In accordance with standard financial accounting algorithms used by Shopify and international payment gateways, values are rounded to the nearest cent (e.g., fractional amounts ending in $0.005 USD or higher will be rounded up to the nearest $0.01 USD).

Tariffs & Customs Duties
All paid tariffs, import duties, and customs clearance fees are strictly non-refundable under any circumstances for consumer-initiated returns or cancellations.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order cancellation
If your order has not shipped/shipping label has not been created the order can be cancelled. After label is created the order will be shipped and cannot be cancelled. If you have made a mistake please contact us immediately. 

Exceptions / non-returnable items

Customized or Personalized Products: Items that have been modified or customized at your request (e.g., custom-sized straps, custom watch cases, or engravings).

Damaged, Altered, or Worn Items: Products showing signs of physical damage, user abuse, unauthorized alterations, cracks, water damage/condensation, or wear and tear resulting from improper use or accidental impacts.

Incomplete Returns: Items missing their original packaging, accessories, links, user manuals, or tags.

Please note: All returned items undergo a strict quality inspection. Products that show signs of misuse or non-factory defects will not be eligible for a refund.

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union Statutory Rights (14-Day Cooling-Off Period)
Pursuant to European Union Consumer Rights Regulations, customers residing in the European Union have the statutory right to cancel or return their order within 14 days from the date the package is received, for any reason and without justification.

  • Eligibility & Condition Requirements: To qualify for a return under statutory rights, items must be in the exact condition received: unworn, unused, with all original protective films intact, security tags attached, and in undamaged original packaging.

  • Value Depreciation & Administrative Deductions: Under applicable regulations, if a returned item exhibits signs of handling beyond what is strictly necessary to establish its nature and characteristics (e.g., removed protective sealings, compromised packaging, or try-on wear), a deduction reflecting the diminution of product value and administrative order processing (6.5%) will be applied to the final refund.

  • Financial Calculations & Rounding: All fee calculations (including the 6.5% administrative fee) are calculated to two decimal places. In accordance with standard financial algorithms used by Shopify and international payment gateways, values are rounded to the nearest cent/two decimal places (e.g., fractional amounts ending in .005 or higher will be rounded up to the nearest $0.01).

  • Return Logistics & Duties: Return postal fees, trackable courier expenses, and non-refundable customs handling charges remain the sole responsibility of the customer.

Refunds & Payment Processing
We will notify you via email once your returned merchandise has been received and technically inspected by our warehouse team to verify approval status.

  • Approved Refunds: If approved, your net refund (after applicable 6.5% administrative fees and non-refundable charges) will automatically be credited back to your original payment method.

  • Processing Timelines: Please allow standard financial processing time (typically 5 to 10 business days) for your bank or credit card company to post the transaction to your account statement.

Tracking, Insurance & Lost Returns Policy
When returning an item, it is strictly required to choose a postal or courier service that provides end-to-end shipping tracking (e.g., DHL, FedEx, UPS, or trackable national posts).

  • Lost In Transit Notice: Purchasing shipping insurance for your return package is highly recommended. Daniel Gorman is not liable for, and cannot issue refunds for, returned items that are lost, stolen, or damaged in transit by third-party mail carriers before reaching our facility. In the event of a lost return shipment, the customer must file a claim directly with their chosen postal carrier.