Refund policy


At Daniel Gorman®, we strive to ensure a seamless and fully transparent shopping experience for our global clientele. Please carefully review our complete Return & Cancellation Policy below prior to completing your purchase.

1. Standard 14-Day Return Policy

We offer a 14-calendar-day return window, meaning you have 14 days after physical receipt of your item to submit a formal return request.

  • Eligibility Conditions: To qualify for a return, your item must be in the exact condition received: unworn, unused, with all original protective transparent films and sealings intact, security tags attached, and in its complete, undamaged original packaging.

  • Proof of Purchase: A valid receipt, tax invoice, or official order confirmation is required for all return processing.

  • Prior Authorization Required: Items shipped back to our facilities without prior written return authorization from our support team will be strictly rejected.

How to Initiate a Return
To request a return, please contact our support team at social@gormanwatch.com or submit a request via our Contact Us page.

2. Return Shipping & Processing Fees

  • Consumer-Initiated Returns (Preference / Mind Change): If a return is initiated due to personal customer preference, change of mind, or non-quality-related reasons, the customer remains solely responsible for all round-trip shipping expenses, regional import duties, and customs tariffs. Additionally, a standard 6.5% administrative & payment processing fee (as detailed in Section 3) will be deducted from the final net refund.

  • Merchant Errors / Manufacturing Defects: If a return is caused by an operational error on our part (e.g., incorrect model dispatched or confirmed manufacturing damage upon initial package opening), Daniel Gorman® will cover all return logistics expenses and issue a 100% full refund without deducting any administrative processing fees.

3. Order Cancellations & Pre-Orders

  • Standard Cancellations Prior to Shipment: If an order request (including pre-order timepieces with published dispatch dates) is canceled prior to physical dispatch, a non-refundable 6.5% administrative & merchant processing fee will be deducted from your refund. This fee offsets non-recoverable third-party payment gateway charges, currency conversion spreads, and system transaction costs.

  • Unresponsive Cancellation Requests (Pre-Orders & Order Inquiries): If a cancellation request is submitted prior to shipment, the order will be placed on temporary hold. If the customer fails to respond to our support team's communication regarding fulfillment updates or alternative solutions within 48 business hours, Daniel Gorman® will automatically default to canceling the order. The order will be refunded (minus the standard 6.5% processing fee) and will NOT be dispatched, protecting both parties against unauthorized transit and chargeback disputes.

  • Mid-Transit Interceptions: If a cancellation request is made after a tracking number has been generated and the package has been transferred to the carrier, we will attempt to intercept the parcel mid-transit. If successful, a 10% mid-transit handling fee plus carrier interception charges will be deducted from the final refund.

  • Delivered Orders & Failed Interceptions: If an interception attempt is unsuccessful or the shipment has already reached the destination, it must be processed as a Standard Return. The customer must accept the package and adhere to our formal return authorization procedures.

4. Financial Calculations & Rounding Rules

All fee calculations (including the 6.5% administrative fee) are computed precisely to two decimal places. In accordance with standard financial accounting algorithms used by Shopify and international payment processing gateways, values are rounded to the nearest cent using standard mathematical half-up rules (e.g., fractional amounts ending in $0.005 USD or higher will be rounded up to the nearest $0.01 USD).

5. European Union Statutory Rights (14-Day Cooling-Off Period)

Pursuant to European Union Consumer Rights Regulations, customers residing within the European Union retain the statutory right to cancel or return their purchase within 14 days from physical receipt of the shipment, without providing justification.

  • Condition & Value Depreciation: Returned items must be unworn and in original condition. If a returned product shows signs of wear or handling beyond what is strictly necessary to establish its nature and characteristics (e.g., removed protective sealings or damaged display box), a deduction reflecting the diminution of product value and administrative processing (6.5%) will be applied to the final refund.

  • Return Logistics: Return postage fees, trackable courier expenses, and non-refundable import clearance taxes remain the sole responsibility of the customer.

6. Non-Returnable Items & Customized Goods

The following categories are strictly excluded from standard returns and refunds:

  • Customized or Personalized Products: Timepieces modified at your explicit request (e.g., custom-fitted straps, altered cases, or personalized engravings).

  • Damaged, Altered, or Worn Items: Products exhibiting physical damage, user abuse, water damage/condensation resulting from improper crown closure, or unauthorized third-party repairs.

  • Incomplete Returns: Products missing original packaging, accessories, links, warranty cards, user manuals, or security tags.

  • Promotional Items & Gift Cards: Items designated as clearance final-sale or purchased via gift cards.

7. Damaged Shipments & Technical Inspection

Customers are strictly advised to inspect packages immediately upon receipt. If an item arrives defective or damaged during transit, please notify support@gormanwatch.com within 48 hours of delivery with photographs of the packaging and product. All returned items undergo mandatory technical quality inspection by our watchmakers prior to refund approval.

8. Return Logistics, Insurance & Lost Packages

When returning an authorized shipment, customers are strictly required to utilize a reputable courier providing end-to-end online tracking (e.g., DHL, FedEx, UPS, or trackable national post).

  • Lost in Transit Notice: Purchasing shipping insurance for high-value timepieces is strongly recommended. Daniel Gorman® is not liable for, and cannot issue refunds for, returned packages that are lost, damaged, or stolen in transit prior to reaching our inspection facility. In such events, the customer must pursue claims directly with their postal carrier.