Política de envío

SHIPPING METHODS & CHARGES

At Daniel Gorman®, we are committed to delivering your timepieces securely and efficiently worldwide.

1. Shipping Methods & Estimated Delivery Timelines

Orders are processed and dispatched via our network of premium international carriers (including Express Air Delivery and trackable direct lines).

  • Asia: 3 – 7 business days

  • North America: 7 – 12 business days

  • Australia & Oceania: 5 – 10 business days

  • Europe: 7 – 12 business days

Please note:

  • Estimated delivery timeframes reflect transit duration only and do not include order handling and technical assembly processing time.

  • Delivery timelines are computed in business days (excluding weekends and public holidays). Transit times may be impacted by seasonal carrier surges, customs delays, or weather events beyond our operational control.

2. Address Accuracy & Recipient Responsibility

Customers are strictly responsible for providing a complete, accurate, and deliverable shipping address (including door number, street, unit/apartment number, and postal code) during checkout.

  • Daniel Gorman® is not liable for failed deliveries, losses, or misdirection resulting from incorrect, incomplete, or outdated address details provided by the customer.

3. Import Duties, Taxes & Customs Clearance

  • Standard Destinations: For most primary destinations, import duties, tariffs, and taxes are handled through our logistics partners.

  • Recipient-Paid Destinations: Certain destinations (e.g., Brazil or regional strictly regulated customs zones) require the importer/recipient to pay government-assessed import duties, taxes, or clearance fees directly to local customs prior to parcel release. These charges are established solely by local tax authorities and remain the responsibility of the recipient.

4. Delivery Attempts, Failed Deliveries & Final-Mile Logistics

We operate on a Door-to-Door Delivery Service model. However, final-mile carrier protocols apply once a package reaches the local destination:

  • Failed Delivery Attempts: If a delivery attempt fails due to customer absence, incorrect address inputs, inaccessible premises, or unreachable contact details, the local carrier will leave a delivery notice or hold the package at a regional pickup station / courier depot.

  • Customer Cooperation Requirement: It is the customer's sole responsibility to monitor their provided tracking number and actively coordinate with the local carrier (e.g., USPS, DHL, FedEx, or national post) to arrange for redelivery or local self-pickup within the carrier's stipulated timeframe.

  • Unclaimed, Abandoned, or Destroyed Shipments: If a customer fails to take action, refuses delivery, or neglects local carrier instructions, resulting in the package being marked as "Unclaimed", "Returned to Depot", "Abandoned", or "Destroyed by Carrier/Customs", Daniel Gorman® reserves the right to decline any request for a full or partial refund. Any carrier-imposed return fees, storage charges, or disposal costs incurred will be deducted from any applicable settlement.

5. Shipping Notifications & Tracking

Once dispatched, a Shipping Notification email containing your unique Order ID and end-to-end Tracking Link will be sent to your registered email address. Customers are advised to monitor their tracking portal regularly until successful final delivery.

6. Our Commitment & Satisfaction Policy

We take immesurable pride in the design and engineering of Daniel Gorman® timepieces. We back every purchase with a 100% Satisfaction Guarantee. If you encounter any genuine issue with your order upon arrival, our support team is dedicated to working with you to make it right in accordance with our formal Store Policies.